Refund policy
Refund Policy
Last updated: August 18, 2026
At Nöiré, our products are made to order with care. This policy explains the return, refund, cancellation, and exchange conditions applicable to purchases made through bynoire.shop.
1. Return Window
France and European Union
Customers located in France or another country included in our European Union market may notify us of their decision to return an eligible product within 14 days after receiving the last item in the order, without having to provide a reason.
After notifying us, the customer must return the product within the following 14 days.
United Kingdom
Customers located in the United Kingdom may notify us of their decision to cancel and return an eligible online purchase within 14 days after receiving the last item in the order.
After notifying us, the customer must return the product within the following 14 days.
United States and Canada
Customers located in the United States or Canada may request a return within 14 days after receiving the last item in the order.
This is a voluntary commercial return policy and does not limit any mandatory consumer rights that may apply under local law.
2. Return Eligibility
To qualify for a return, the product must be:
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Unworn, unused, and unwashed
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In its original condition
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Free from stains, odors, damage, or signs of wear
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Returned with its original tags and packaging, where applicable
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Accompanied by proof of purchase
Customers may carefully inspect or try on a product as they would in a physical store.
We may reduce the refund where permitted by applicable law if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.
3. How to Request a Return
To request a return, use our Returns Portal:
https://bynoire.shop/apps/aftership-returns-center
Enter your order number and email address, then follow the instructions provided in the portal to submit your return request.
If you need assistance with your return, contact us at:
Please do not send any product back before your return request has been reviewed and approved.
Once approved, you will receive the appropriate return address and further return instructions.
Products returned without prior authorization may not be accepted.
4. Return Shipping Costs
For standard returns, including a change of mind, incorrect size selection, color preference, or personal preference, the customer is responsible for arranging and paying the return shipping costs.
Original shipping charges are not refundable except where required by applicable consumer law.
For eligible withdrawals in France, the European Union, and the United Kingdom, the cost of the least expensive standard delivery method originally offered will be refunded where legally required.
Any additional amount paid for express, priority, or upgraded shipping is not refundable.
We recommend using a tracked shipping service and keeping proof of postage.
Nöiré is not responsible for return parcels lost or damaged during transit.
5. Damaged, Defective, Misprinted, or Incorrect Products
Please inspect your order as soon as it arrives.
If your product is damaged, defective, misprinted, or different from the product ordered, contact us within 30 days of delivery at:
Please include:
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Your order number
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A clear description of the problem
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Clear photographs showing the entire product
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Close-up photographs showing the defect, damage, or printing error
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A photograph of the packaging, where relevant
Once the claim has been reviewed and approved, Nöiré may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable consumer law.
Approved claims caused by a production or fulfillment error will be resolved at no additional cost to the customer.
Do not return a damaged or defective product unless we specifically instruct you to do so.
6. Non-Returnable Products
Returns cannot be accepted for:
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Products that have been worn, washed, altered, stained, damaged, or used after delivery
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Products returned after the applicable return period
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Products returned without prior authorization
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Gift cards
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Products specifically personalized or customized according to the customer’s individual instructions, where a legal exception to the right of withdrawal applies
A standard Nöiré product selected from our regular catalogue is not considered personalized solely because it is produced after the order is placed.
This section does not exclude rights relating to products that are faulty, damaged, incorrectly supplied, or otherwise non-conforming.
7. Refunds
Once we receive and inspect the returned product, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
For customers exercising a statutory withdrawal right, we will process the refund within the period required by applicable law.
We may withhold the refund until:
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We receive the returned product, or
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The customer provides satisfactory evidence that the product has been sent back
Banking and payment-provider processing times may delay when the refunded amount appears in the customer’s account.
Nöiré is not responsible for delays caused by the customer’s bank, card issuer, PayPal, Shopify Payments, Stripe, or another payment provider.
8. Partial Refunds
A partial refund may be issued where legally permitted, including when:
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The returned product shows signs of handling beyond what was necessary to inspect it
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The product is returned damaged, incomplete, or without original components
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The product’s value has been reduced by the customer’s handling or use
No restocking fee is charged.
9. Exchanges
We do not currently offer direct exchanges.
To obtain a different size, color, or product, the customer must:
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Request a return under this policy.
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Wait for the return instructions.
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Place a new order separately.
Availability of another size, color, or design is not guaranteed.
10. Order Cancellations
Customers may request cancellation until the item is prepared for fulfillment.
To request a cancellation, contact:
Include your order number and the words “Cancellation Request” in the subject line.
Because Nöiré products are made to order and production and fulfillment are handled by Printful, cancellation cannot be guaranteed once the item has been prepared or fulfilled.
If the order has already entered preparation, production, or fulfillment, it may no longer be possible to cancel it before shipment.
This does not remove any statutory withdrawal right that may apply after delivery.
11. Refused, Unclaimed, or Incorrectly Addressed Parcels
Customers are responsible for providing a complete and accurate delivery address.
If a parcel is returned because:
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The address supplied was incomplete or incorrect
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The customer refused delivery
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The parcel was not collected
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The carrier could not complete delivery because of customer-related circumstances
the customer may be responsible for reshipping costs.
Original shipping costs may not be refundable, except where required by applicable law.
12. Lost Parcels
If an order appears to be lost in transit, contact us as soon as possible and no later than 30 days after the estimated delivery date.
We may ask the customer to confirm the delivery address and cooperate with the carrier’s investigation.
A parcel marked as delivered by the carrier is not automatically considered lost.
Such cases will be reviewed individually using tracking information and supporting evidence.
13. Consumer Rights
Nothing in this policy excludes, limits, or replaces any mandatory consumer rights available under the laws applicable to the customer.
Customers in the European Union generally have a 14-day withdrawal period for eligible online purchases, and customers normally bear the direct return costs when this has been disclosed in advance.
United Kingdom distance-selling rules also generally allow customers to notify a seller of cancellation within 14 days of delivery and then return the goods within a further 14 days.
Products that are faulty or do not correspond to what was ordered remain subject to applicable legal guarantees and remedies.
14. Contact Information
For all return, refund, defect, or cancellation requests, contact:
Nöiré
Operated by Ines Maria Vargas Reyes — Entrepreneur Individuel
Business Address:
6 Rue des Feuillus
22260 Plouëc-du-Trieux
France
Email: bonjour@bynoire.shop
Phone: +33 7 66 44 33 82
Website: https://bynoire.shop