Refund policy
Last updated: September 25, 2026
At Nöiré, our products are produced on demand through our production and fulfillment partner, Printful. This policy explains the return, refund, cancellation, and exchange conditions applicable to purchases made through bynoire.shop.
Nöiré remains the seller and the primary point of contact for all customer service, return, refund, cancellation, and product-related requests.
Production, printing, packing, fulfillment, and physical shipment are handled by Printful.
1. Return and Withdrawal Rights
France and European Union
Customers located in France or another country within our European Union market may exercise their statutory right of withdrawal for eligible online purchases within 14 days after receiving the last item in the order, without having to provide a reason.
After notifying Nöiré of the decision to withdraw, the customer must return the eligible product within the following 14 days.
The fact that a standard Nöiré catalogue product is produced on demand does not automatically make it personalized or remove an applicable statutory withdrawal right.
Products specifically personalized or customized according to an individual customer's instructions may be subject to legal exceptions where applicable.
United Kingdom
Customers located in the United Kingdom may exercise applicable statutory cancellation rights for eligible online purchases.
Customers may generally notify Nöiré of their decision to cancel within 14 days after receiving the last item in the order and must then return the eligible product within the applicable return period.
United States and Canada
Because Nöiré products are produced on demand, we do not generally accept returns in the United States or Canada for change of mind, incorrect size selection, color preference, or personal preference.
This does not affect any mandatory consumer rights that may apply under applicable local law.
Damaged, defective, misprinted, incorrect, or otherwise non-conforming products are handled separately as described below.
2. Return Eligibility for France, the European Union, and the United Kingdom
To qualify for a standard return under an applicable withdrawal right, the product must be:
Unworn, unused, and unwashed
In its original condition
Free from stains, odors, damage, or signs of use beyond reasonable inspection
Returned with original tags and packaging where applicable
Accompanied by proof of purchase
Customers may inspect or try on a product only to the extent reasonably necessary to determine its nature, characteristics, and fit.
Where permitted by applicable law, the refund may be reduced if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.
3. How to Request a Return
To request an eligible return, use our Returns Portal:
https://bynoire.shop/apps/aftership-returns-center
Enter your order number and email address and follow the instructions provided.
If you need assistance, contact:
Please do not send any product back before your return request has been reviewed and you have received return instructions.
Once the request has been reviewed, Nöiré will provide the appropriate return instructions and, where necessary, the correct return address.
Because fulfillment may take place from different locations, customers should not return products directly to a Printful facility unless specifically instructed to do so.
Unauthorized returns may not be accepted.
4. Standard Return Shipping Costs
For eligible standard returns based on withdrawal, change of mind, incorrect size selection, color preference, or personal preference, the customer is responsible for arranging and paying the return shipping costs unless applicable law requires otherwise.
This type of return is not covered by Printful's production-error return policy.
We recommend using a tracked shipping service and keeping proof of postage.
Nöiré is not responsible for return parcels lost or damaged during return transit, except where responsibility cannot legally be excluded.
For eligible statutory withdrawals in France, the European Union, and the United Kingdom, the cost of the least expensive standard delivery method originally offered will be refunded where legally required.
Any additional amount paid for express, priority, or upgraded shipping is not refundable unless required by applicable law.
No restocking fee is charged.
5. Damaged, Defective, Misprinted, or Incorrect Products
Please inspect your order when it arrives.
If your product is damaged, defective, misprinted, or different from the product ordered, contact Nöiré within 30 days of delivery at:
Please include:
Your order number
A clear description of the problem
Clear photographs showing the entire product
Close-up photographs showing the defect, damage, or printing error
A photograph of the packaging where relevant
Nöiré will review the claim and coordinate with Printful, our production and fulfillment partner.
Printful may require photographic evidence before approving a claim.
If the claim is approved, the appropriate resolution may include a replacement, reshipment, partial refund, or full refund, depending on the circumstances and applicable consumer law.
Approved claims resulting from a production, printing, or fulfillment error will be resolved at no additional cost to the customer where applicable.
Do not return a damaged, defective, misprinted, or incorrect product unless Nöiré specifically instructs you to do so.
6. Lost Packages
If an order appears to be lost in transit, please contact Nöiré as soon as possible and no later than 30 days after the estimated delivery date.
We may ask you to confirm your shipping address and provide additional information so that we can investigate the shipment with Printful and the applicable carrier.
A parcel marked as delivered by the carrier is not automatically considered lost. These cases will be reviewed individually using tracking information and any available supporting evidence.
7. Non-Returnable Products
Subject to mandatory consumer rights, returns may not be accepted for:
Products that have been worn, washed, altered, stained, damaged, or used beyond reasonable inspection
Products returned outside the applicable return period
Products returned without following the required return procedure
Gift cards
Products specifically personalized or customized according to the customer's individual instructions where a legal exception applies
For customers in the United States and Canada, products returned solely because of change of mind, incorrect size selection, color preference, or personal preference, unless mandatory local law provides otherwise
A standard Nöiré catalogue product is not considered individually personalized solely because it is produced after the order is placed.
Nothing in this section limits rights relating to faulty, damaged, incorrectly supplied, or otherwise non-conforming products.
8. Refunds for Standard Returns
Once an eligible returned product has been received and reviewed, Nöiré will notify the customer regarding the refund.
Approved refunds will be issued to the original payment method unless another method is required or expressly agreed where legally permitted.
For customers exercising a statutory withdrawal right, refunds will be processed within the period required by applicable law.
Where legally permitted, reimbursement may be withheld until:
The returned product has been received, or
The customer provides satisfactory evidence that the product has been sent back.
Bank and payment-provider processing times may affect when the refunded amount appears in the customer's account.
9. Refunds and Replacements for Production or Fulfillment Issues
Claims involving damaged, defective, misprinted, or incorrect products are reviewed separately from standard returns.
When such a claim is approved, Nöiré will coordinate the resolution with Printful.
Depending on the circumstances, the resolution may include:
Replacement or reshipment
Partial refund
Full refund
Another remedy required by applicable consumer law
A physical return may not be required for an approved production or fulfillment issue. Customers should wait for instructions before sending anything back.
10. Partial Refunds
A partial refund may be issued where legally permitted, including when:
A returned product shows signs of handling beyond what was reasonably necessary to inspect it
A product is returned damaged or incomplete due to customer handling
The product's value has been reduced because of use or handling beyond reasonable inspection
No restocking fee is charged.
11. Exchanges
Nöiré does not currently offer direct exchanges.
If an eligible customer wishes to obtain another size, color, or product, the customer must follow the applicable return procedure and place a separate new order.
Printful also does not generally provide exchanges for incorrect size, color preference, or change of mind.
Availability of another size, color, design, or product is not guaranteed.
12. Order Cancellations
Customers may request cancellation until the item is prepared for fulfillment.
To request a cancellation, contact:
Include your order number and the words “Cancellation Request” in the subject line.
Because Nöiré products are produced on demand and production and fulfillment are handled by Printful, preparation or production may begin shortly after an order is placed.
Cancellation cannot be guaranteed once the item has been prepared, entered production, or been fulfilled.
This does not remove any statutory withdrawal right that may apply after delivery.
13. Incorrect, Incomplete, Refused, or Unclaimed Deliveries
Customers are responsible for providing a complete and accurate delivery address.
If a parcel is returned because:
The address supplied was incomplete or incorrect
The customer refused delivery
The parcel was not collected
The carrier was unable to complete delivery because of customer-related circumstances
additional reshipping costs may apply.
Printful may return undeliverable or unclaimed shipments to an applicable fulfillment facility.
Customers should contact Nöiré before attempting to retrieve or reship a returned parcel.
Original shipping costs may not be refundable except where required by applicable law.
14. Printful and Nöiré Responsibilities
Nöiré creates the designs, selects the products offered in the store, operates bynoire.shop, and manages the customer relationship.
Printful is our production and fulfillment partner and handles production, printing, packing, fulfillment, and physical shipment of orders.
Printful's own commercial return policy does not generally cover buyer's remorse, incorrect size selection, or color preference.
However, Nöiré will honor mandatory consumer rights that apply to customers regardless of whether the underlying return is covered by Printful.
Customers should therefore contact Nöiré directly for all return, refund, cancellation, delivery, and product-related requests.
15. Consumer Rights
Nothing in this policy excludes, limits, or replaces any mandatory consumer rights available under applicable law.
Consumers in France and the European Union generally benefit from a 14-day withdrawal period for eligible online purchases.
Consumers in the United Kingdom may also benefit from statutory cancellation rights for eligible distance purchases.
Products that are faulty, damaged, incorrectly supplied, or otherwise non-conforming remain subject to applicable legal guarantees and remedies.
Where this policy provides fewer rights than mandatory applicable law, the mandatory legal rights will apply.
16. Contact Information
For return, refund, defect, delivery, or cancellation requests, contact:
Nöiré
Operated by Ines Maria Vargas Reyes — Entrepreneur Individuel
Business Address:
6 Rue des Feuillus
22260 Plouëc-du-Trieux
France
Email: bonjour@bynoire.shop
Phone: +33 7 66 44 33 82
Website: https://bynoire.shop