FAQ – Help & Support
-
MATERIALS & QUALITY
Nöiré selects products from our fulfillment partner’s available catalog based on materials, fit, print compatibility, and overall product quality.
Product materials and specifications are displayed on the relevant product page.
Because products are produced on demand, slight variations in color, texture, or print placement may occasionally occur.
PRODUCT CARE
Always follow the care instructions shown on the product label or product page.
As a general rule, washing printed garments inside out in cold water and avoiding bleach can help preserve the fabric and print.
DO YOU SHIP INTERNATIONALLY?
Yes.
Nöiré currently ships to:
France
Selected European Union countries
United States
Canada
United Kingdom
Shipping availability depends on the destination selected during checkout.
HOW LONG DOES SHIPPING TAKE?
Please allow approximately 2–5 business days for production and order processing before shipment.
Estimated shipping transit times after production are:
France: 2–4 business days
Europe: 5–7 business days
United States, Canada & UK: 5–10 business days
Express international shipping, when available: 3–5 business days
These are estimated delivery times and are not guaranteed.
For complete information, please review our Shipping Policy.
HOW MUCH DOES SHIPPING COST?
France: €6.90
Free shipping over €70Europe: €9.90
Free shipping over €100United States, Canada & UK: €12.90
Free shipping over €150Express international shipping: €19.90, when available.
Final shipping options and charges are displayed at checkout.
ARE NÖIRÉ PRODUCTS MADE ON DEMAND?
Yes.
Nöiré creates the designs and selects the products offered in the store.
Production, printing, packing, fulfillment, and physical shipment are handled by our production and fulfillment partner, Printful.
Products are generally produced after an order is placed rather than being held as pre-produced stock.
WHAT IF I’M NOT SATISFIED WITH MY PURCHASE?
Return eligibility depends on your location and the reason for the return.
For eligible purchases in France, the European Union, and the United Kingdom, customers may generally have a statutory right to request a return or withdrawal within 14 days after receiving the order, subject to the conditions described in our Refund Policy.
For customers in the United States and Canada, Nöiré does not generally accept returns solely for change of mind, incorrect size selection, color preference, or personal preference, unless mandatory local law provides otherwise.
For complete return conditions, please review our Refund Policy.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT?
Please contact us within 30 days of delivery at:
Include your order number and clear photographs showing the issue.
Nöiré will review the claim and coordinate with Printful where necessary.
Approved production or fulfillment issues may be resolved through replacement, reshipment, partial refund, or full refund depending on the circumstances.
Please do not return the item unless we specifically instruct you to do so.
WHAT IF I RECEIVE THE WRONG SIZE OR ITEM?
If the size or item received is different from what you ordered, please contact us within 30 days of delivery.
Include your order number and clear photographs showing the product and label.
If the error occurred during production or fulfillment, Nöiré will review the issue and coordinate the appropriate resolution.
If the customer selected the wrong size when placing the order, return eligibility depends on the customer’s location and the conditions described in our Refund Policy.
DO YOU OFFER EXCHANGES?
Nöiré does not currently offer direct exchanges.
Where a product is eligible for return, customers may follow the applicable return procedure and place a separate new order.
WHAT IF MY ORDER IS LOST?
If an order appears to be lost in transit, please contact us as soon as possible and no later than 30 days after the estimated delivery date.
We may ask you to confirm your shipping address and provide additional information so that we can investigate the shipment with Printful or the applicable carrier.
HOW DO I REQUEST A RETURN?
Eligible returns may be requested through our Returns Center where available or by contacting:
Please do not send any product back before receiving return instructions.
WHO PAYS FOR RETURN SHIPPING?
For eligible standard returns, return shipping is generally paid by the customer unless applicable law requires otherwise.
Approved production, printing, or fulfillment errors are handled separately in accordance with our Refund Policy.
WHO PRODUCES AND SHIPS NÖIRÉ ORDERS?
Nöiré creates the designs, selects the products offered in the store, and manages the customer relationship.
Printful handles production, printing, packing, fulfillment, and physical shipment.
Nöiré remains the seller and the primary point of contact for customer service, returns, refunds, delivery questions, and order-related concerns.
HOW CAN I CONTACT NÖIRÉ?
Email: bonjour@bynoire.shop
Phone: +33 7 66 44 33 82
We usually reply within 24–48 business hours.